We ship worldwide! All orders have free shipping in Sweden. If you wish to order abroad the shipping cost is 10 USD / 10 EUR. When we receive your order you will get a confirmation to your e-mail. We process and ship your order within 1-2 business days and the delivery normally takes 2-5 business days (within Sweden). Worldwide the delivery time will normally be 3-10 business days. Please note sometimes it takes longer time. You can expect the order in your mailbox. We work with Postnord for our deliveries.
If you wish to return a product, email us at email@example.com and notify us. You will then receive a return-note which you fill out and place in the package you send back to us. On this note you also specify if you want to change the product to another or if you would like to be refunded. The return must be made within 14 days after receiving the products and yourself will be responsible for the shipping cost. Note: if you change to another product we will pay the shipping cost for the new product, worldwide.
The product(s) that you send back must have their original tag, packaging and contain every extra thing that followed the delivery. The products have to be unused. If any of the products are soiled or do not match these above-mentioned criteria, the return will not be accepted.
We accept Visa, Mastercard, American Express and Paypal account. Card payments are processed through Paypal or Stripe and we do not handle or store any card details.
TERMS & CONDITIONS
1.DEFINITIONS AND INTERPRETATIONS
1.1 In these terms and conditions:
Reference to “we” and “us” is a reference to pinksweden by rocque. Reference to “you” is a reference to the purchaser of the Goods from us. “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions. “Goods” means products purchased by you from us. “Terms” means these terms and conditions.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorized representative and by you.
2.1 The Product price is the price displayed for the Product at the Webshop at the time of ordering. If shipping cost applies then this will be shown at checkout.
2.2 Prices are shown in SEK (Kr).
2.3 All published prices are subject to change at any time without notice.
3. ORDERING GOODS ONLINE
3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.
3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.
3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.
If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. We do not store our customer’s financial details.
5.1 Your order must be fully paid before the order will be delivered.
5.2 We accept Visa, Visa Election, Visa Debit, Mastercard or Paypal Account. Card payments are processed through Paypal or Stripe and we do not handle or store any card details. We do we hold responsible if your payment gets declined.
5.3 International orders (outside EU) may be subject to custom processing and additional charges. Unfortunately we are not responsible for these fees as every country has its own rules. Customs fees are the buyer’s responsibility.
6.1 We will give you an estimated delivery date for the Goods but no times or dates provided by us are guaranteed. As delivery and dispatch can be subject to delays depending on how busy we or our couriers are.
Sweden: 1-14 business days
International: 3-20 business days
6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.
6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging, as this may be required when making a claim.
6.4 It is the customers/recipients responsibility to be available upon delivery day or collect the parcel.
6.5 If a shipment has been failed to be delivered and returned to us, due to invalid / incomplete address / no authorized recipient, the customer is responsible for additional shipping charges.
6.6 If your package has not been delivered after 14 business days (Sweden) or 20 business days (worldwide) from the time you get your shipping confirmation e-mail, you have the right to be refunded.
7.1 If you wish to make a return or change an item then you should email us at pinksweden.se to notify us. The returned must be made within 14 days of receiving the goods. You should make it clear if you require an exchange of size or product.
7.2 Any items returned without prior notice in writing will not be accepted.
7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 14 days from the cancellation date. You will be responsible for the return shipping cost.
7.4 We will send the new product to you within 30 days of the return is received by us. We reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.
7.5 Items should be returned in their original packaging to ensure they are adequately protected in transit.
7.6 Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.
7.7 If a shipment is returned to us, due to invalid / incomplete address / no authorized recipient, the customer is responsible for additional shipping charges
8. FAULTY GOODS
8.1 Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
8.2 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour, style or price subject to availability. Where possible, we will offer to repair faulty items.
9. LATE RETURNS
9.1 Goods returned outside of the above timeframes will not accepted and will be returned to the customer.
10. RISK AND OWNERSHIP
10.1 The risk of loss or damage to Goods passes to you upon delivery.
10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.
10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.
10.4 You have no right to re-sell any Goods until payment has been received in full by us.
11. WARRANTIES AND LIABILITY
11.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).
11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.
11.3 If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.
11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.
11.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).
12.1 If you wish to give us any notice relating to a matter covered by these Terms, you must confirm that notice in writing. In the case of email notices, these should be sent to firstname.lastname@example.org and you must send them so as to return an acknowledgement of receipt.
13. CUSTOMER DEFAULT
If you give us any incorrect personal information, or fail to make any payment when it is due, or cancel any payment, or become insolvent, or commit any breach of these Terms then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.
14. FORCE MAJEURE
We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.
15.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.
15.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.
15.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.
16. INTELLECTUAL PROPERTY
The content of this website (including without limitation drawings, pictures, sounds, films, graphics and text) is the property of pink sweden and protected by copyrights and other intellectual property rights. Pinksweden grants to the User a limited license to access and make personal use of the website. The User shall not have the right to download, reproduce, transfer, transmit, duplicate, sell or modify the content of this website or any portion of it without express prior written consent to pink sweden
17. PROMOTIONAL CODES
17.1 Only one promotional code can be used at any given time unless otherwise stated.
17.2 Under no circumstances can the value of a discount code be deducted from an order if the code is defective or out of date. No replacement codes will be issued in this case.
17.3 When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item.
17.4 Any refund of an item purchased using a promotional code will be reduced by the value of the discount attached to it. The discount will not be refunded.
These Terms and the Contract between us are governed by EU law.